Shipping Policy
Last Updated: September 14, 2026
Thank you for shopping with Elevoriia.
Elevoriia is owned and operated by Shenzhen Xiaojiumeimei Trading Co., Ltd.
Shenzhen Xiaojiumeimei Trading Co., Ltd. is the legal entity responsible for operating elevoriia.com (the “Site”) and coordinating order processing, fulfillment, shipping, delivery support, and related customer-service matters.
This Shipping Policy explains how orders placed through the Site are processed, fulfilled, shipped, tracked, and delivered. It also explains our current shipping destinations, delivery estimates, shipping charges, fulfillment arrangements, address-change procedures, and how customers can request assistance with delayed or missing shipments.
Shipping Destinations
Elevoriia currently ships to addresses within the United States only.
Our standard online checkout is not currently available for delivery to destinations outside the United States.
Shipping availability may also depend on:
- Carrier coverage;
- Product-specific restrictions;
- Delivery-address limitations;
- Regional service availability; or
- Other applicable shipping restrictions.
If we are unable to ship an order to the address provided, we will contact you using the information associated with your purchase and provide an appropriate next step.
Order Processing
Orders are generally processed within:
Up to 5 business days after payment has been successfully confirmed.
Business days exclude weekends and public holidays.
Orders placed on weekends or public holidays will normally begin processing on the next available business day.
Processing may occasionally require additional time because of:
- Major promotional periods;
- Public holidays;
- Unusually high order volume;
- Temporary fulfillment delays; or
- Other operational circumstances.
Processing time is separate from shipping or delivery time.
After your order has been dispatched, we will normally send a shipping confirmation containing available tracking information.
Estimated Delivery Time
After dispatch, standard delivery within the United States generally takes:
10–20 business days
This estimate begins after dispatch and does not include the order-processing period.
Delivery timeframes are estimates and are not guaranteed arrival dates.
Delivery may occasionally be affected by:
- Carrier operations;
- Delivery destination;
- Severe weather;
- Public holidays;
- Transportation interruptions;
- Local delivery conditions;
- Regional logistics disruptions; or
- Other unexpected shipping circumstances.
If your shipment appears substantially delayed, please contact our customer support team.
Standard Shipping Rates
Elevoriia currently offers the following standard shipping rates for eligible orders delivered within the United States:
Orders of $39.00 USD or More
FREE Standard Shipping
Estimated delivery after dispatch:
10–20 business days
Orders Under $39.00 USD
$2.99 USD Standard Shipping
Estimated delivery after dispatch:
10–20 business days
The applicable shipping charge will be displayed during checkout before the order is completed.
If another shipping method becomes available for a particular order, the applicable price and available delivery information will be displayed during checkout.
Fulfillment and Shipping Origin
Orders may be fulfilled through our own facilities or through independent fulfillment partners.
The fulfillment location selected for an order may depend on:
- Product availability;
- Inventory location;
- Fulfillment capacity;
- Delivery destination; and
- Other operational considerations.
As a result, different products or orders may be dispatched from different locations.
The shipping origin may also differ from our registered business address.
Elevoriia does not represent that every order is shipped from our registered business address or from a local U.S. warehouse.
The use of independent fulfillment providers does not reduce or alter customer rights under our applicable store policies.
Separate Shipments
In some cases, products within the same order may be shipped separately.
This may occur because of:
- Inventory availability;
- Different fulfillment locations; or
- Operational requirements.
If your order is divided into multiple shipments, you may receive separate tracking information for each package.
A product should not automatically be considered missing solely because another part of the order arrives first.
Tracking Your Shipment
After dispatch, we will normally send a shipping confirmation email containing available tracking information.
Depending on the shipment, this may include:
- A tracking number;
- Carrier information;
- A tracking link; or
- Instructions for checking shipment progress.
Tracking information may not become active immediately after dispatch.
Please allow reasonable time for the carrier to receive, scan, and update the shipment.
Tracking updates may occasionally be delayed even while a package continues moving through the carrier network.
Delayed Shipments
If tracking has not updated for an unusually long period or your package appears significantly delayed, contact:
Please provide:
- Your order number; and
- Your tracking number, if available.
Our customer support team will review the available shipment information and may assist with a carrier or fulfillment-provider inquiry where appropriate.
Lost or Missing Packages
If you believe your package may have been lost while in transit, please contact:
Include your order number and tracking information where available.
We will review the shipment details and, where appropriate, investigate the shipment with the relevant carrier or fulfillment provider.
Depending on the circumstances, an appropriate resolution may include:
- A replacement;
- A refund; or
- Another suitable solution.
Package Marked Delivered but Not Received
If tracking shows that your package was delivered but you cannot locate it, we recommend checking:
- Around the delivery location;
- With household members;
- With nearby neighbors, where appropriate;
- With reception or building management, where applicable; and
- Any carrier delivery notes or photographs.
If the shipment still cannot be located, contact:
We will review the available delivery information and assist with the appropriate next step.
A legitimate customer inquiry will not automatically be denied solely because carrier tracking displays a “Delivered” status.
Changing Your Shipping Address
If you need to correct or update your delivery address, please contact us as soon as possible:
Before your order enters processing.
Send address-change requests to:
Please provide:
- Your order number; and
- The complete corrected shipping address.
Once order processing, fulfillment preparation, or shipment preparation has started, we cannot guarantee that an address change can still be completed.
After dispatch, address changes are generally no longer available through our system.
Incorrect or Incomplete Shipping Information
Customers are responsible for entering complete and accurate shipping information during checkout.
Please review information including:
- Recipient name;
- Street address;
- Apartment or unit number;
- City;
- State;
- ZIP code; and
- Contact details.
If you notice an error after placing an order, contact us as soon as possible before processing begins.
If a shipment cannot be delivered because the address entered during checkout was incomplete or incorrect, please contact our customer support team.
We will review the available order and carrier information before determining the appropriate next step.
Undeliverable or Returned Packages
A shipment may occasionally be returned to a fulfillment location because of:
- An incorrect or incomplete address;
- Multiple failed delivery attempts;
- Failure to collect a package where carrier collection was required;
- Carrier restrictions; or
- Other delivery-related circumstances.
If tracking indicates that your order is being returned to sender, please contact:
We will review the shipment information and provide an appropriate next step based on the circumstances.
Billing and Shipping Addresses
Your billing address does not necessarily need to match your shipping address.
However, customers should carefully review all delivery information and ensure that the shipping address is complete and accurate before placing an order.
Shipping Confirmation
After dispatch, a shipping confirmation email will normally be sent to the email address associated with your order.
If you cannot locate it, please check your:
- Spam folder;
- Junk folder; or
- Promotions folder.
If you still cannot find the email, contact:
Damaged Packages
If your shipment arrives visibly damaged or the product inside appears damaged, please contact:
Please provide:
- Your order number;
- A brief explanation of the issue; and
- Photographs or videos where appropriate.
We will review the information and provide an appropriate resolution according to the circumstances and our Return & Refund Policy.
Incorrect or Missing Items
If your order contains the wrong product or appears to be missing an item, please contact us.
Provide:
- Your order number;
- Details of the incorrect or missing item; and
- Relevant photographs where appropriate.
Please also review available tracking information, as some orders may be delivered in separate packages.
Events Outside Our Reasonable Control
Shipping or delivery may occasionally be affected by circumstances outside our reasonable control, including:
- Severe weather;
- Carrier disruptions;
- Transportation interruptions;
- Public holidays;
- Emergency conditions;
- Regional logistics disruptions; or
- Other unexpected shipping events.
If this occurs, we will provide reasonable assistance based on the information available to us.
Carrier delays or logistics disruptions will not automatically be used as a basis for rejecting a legitimate customer inquiry regarding a delayed or missing shipment.
Returns and Refunds
For complete information regarding:
- The 14-calendar-day return period;
- Return eligibility;
- Return procedures;
- Return destinations;
- Return shipping responsibility;
- Damaged or defective products;
- Incorrect or missing products;
- Cancellation requests; and
- Refund processing,
please review our Return & Refund Policy.
Approved refunds are generally processed within:
5–10 business days after the returned item has been received and inspected.
Refunds are normally issued to the original payment method.
Customer Support
For questions regarding:
- Order processing;
- Shipping charges;
- Delivery estimates;
- Tracking;
- Address changes;
- Delayed shipments;
- Missing packages; or
- Other shipping-related matters,
please contact:
Customer Support Email:
service@elevoriia.com
Customer Support Hotline:
0755-33355221
If your inquiry concerns an existing shipment, please include your order number and tracking number where available.
Business Information
Brand Name:
Elevoriia
Legal Company Name:
Shenzhen Xiaojiumeimei Trading Co., Ltd.
Website:
elevoriia.com
Business Address:
9B-S28, Qiaofu Mansion, No.57 Xinwen Road, Meiling Community, Lianhua Sub-district, Futian District, Shenzhen, China
Customer Support Email:
service@elevoriia.com
Customer Support Hotline:
0755-33355221
Elevoriia is owned and operated by Shenzhen Xiaojiumeimei Trading Co., Ltd.