Return & Refund Policy
Last Updated: September 14, 2026
At Elevoriia, we want our return, cancellation, and refund procedures to be clear, practical, and easy for customers to understand.
Elevoriia is owned and operated by Shenzhen Xiaojiumeimei Trading Co., Ltd.
Shenzhen Xiaojiumeimei Trading Co., Ltd. is the legal entity responsible for operating elevoriia.com (the “Site”) and managing customer transactions, returns, refunds, cancellations, and related after-sales services.
This Return & Refund Policy explains the conditions for eligible returns, how to submit a return request, responsibility for return shipping costs, cancellation procedures, and how approved refunds are processed.
Return Period
Eligible products may generally be returned within:
14 calendar days after delivery.
The return period begins on the date the order is recorded as delivered.
Return requests submitted after this 14-day period may not qualify for a standard return unless additional rights apply under applicable law.
Return Conditions
To qualify for a standard return, an item should generally:
- Be unused and in its original condition;
- Include its original packaging where applicable;
- Include any accessories, components, or parts supplied with the product; and
- Be accompanied by valid proof of purchase or sufficient order information.
Products that arrive damaged, defective, incomplete, incorrect, or materially different from their product description will be reviewed according to the applicable provisions of this Policy.
How to Request a Return
Before returning any product, please contact our customer support team at:
Please provide:
- Your order number;
- The product you wish to return;
- The reason for the return request; and
- Relevant photographs or videos where appropriate.
For damaged, defective, incomplete, or incorrect products, clear photographs or videos may help us review the issue more efficiently.
After reviewing your request, our customer support team will provide the applicable return authorization and instructions where the return is eligible.
Please do not send any product back before receiving return instructions from us.
Unauthorized returns may not be received or processed correctly.
Return Destination
The authorized return location may be different from our registered business address.
After an eligible return request has been approved, our customer support team will provide or confirm:
- The appropriate return address;
- Applicable return instructions; and
- Any other information reasonably required to complete the return.
Please do not send a return directly to our registered business address unless our customer support team specifically instructs you to do so.
Products sent to an unauthorized address may not be properly received or processed.
Return Shipping Responsibility
Customer-Preference Returns
For eligible returns requested because of:
- A change of mind;
- Personal preference;
- Selection of the wrong size, color, style, product, or variation by the customer; or
- Another reason unrelated to a product defect or fulfillment error,
the customer is generally responsible for the applicable return shipping costs.
The actual return shipping amount may depend on the carrier, shipping method, package size, and return destination.
Damaged, Defective, Incomplete, or Incorrect Products
If your order arrives:
- Damaged;
- Defective;
- Incomplete;
- Incorrect; or
- Materially different from its product description,
please contact:
Please provide your order number and supporting photographs or videos where appropriate.
After reviewing the available information, we will provide an appropriate resolution based on the circumstances.
Possible resolutions may include:
- A replacement;
- A refund;
- An authorized return; or
- Another suitable solution.
Where the issue results from a qualifying product defect or an error in fulfillment, the customer will not be responsible for reasonable additional return shipping costs required to resolve the issue.
Missing Items
If part of your order appears to be missing, please first review any available shipping or tracking information, as some orders may be delivered in separate packages.
If an item remains missing, contact:
Please provide:
- Your order number;
- Details of the missing item; and
- Any relevant package or delivery information.
We will review the available fulfillment information and provide an appropriate resolution.
Incorrect Items
If you receive a product that does not match what you ordered, please contact us as soon as reasonably possible.
Please provide:
- Your order number;
- A description of the incorrect product; and
- Clear photographs where appropriate.
We will review the order and fulfillment information and provide the appropriate next step.
Restocking Fees
Elevoriia does not charge a restocking fee for products that qualify for return under this Policy.
Order Cancellations
If you wish to cancel an order, please contact us as soon as possible.
Cancellation requests should be submitted:
Before the order enters processing.
To request cancellation, contact:
Please include your order number and clearly state that you are requesting cancellation.
Once order processing, fulfillment preparation, or shipment preparation has started, cancellation can no longer be guaranteed.
Orders that have already been dispatched generally cannot be cancelled and may instead need to follow the applicable return procedure after delivery.
If an eligible cancellation is successfully completed before processing begins, the applicable refund will normally be issued to the original payment method.
Order Changes
If you need to request a change to an order, including a change to:
- Product options;
- Quantity;
- Contact information; or
- Shipping address,
please contact us as soon as possible at:
Order-change requests should be submitted before the order enters processing.
Once processing or shipment preparation has begun, requested changes cannot be guaranteed.
Return Inspection
After an authorized return has been received, we may inspect the item to determine whether it meets the applicable return requirements.
Once the review has been completed, we will notify you regarding the status of your refund.
If approved, the refund will normally be issued to the:
Original payment method used for the order.
Refund Processing
Approved refunds are generally processed within:
5–10 business days after the returned item has been received and inspected.
After we issue the refund, your bank, card issuer, or payment service provider may require additional time before the refunded amount appears in your account.
Any additional posting or processing time required by your financial institution or payment provider is outside our direct control.
Refunds for Cancelled Orders
If an order is successfully cancelled before processing begins and payment has already been collected, the applicable refund will normally be issued to the original payment method.
Additional processing time may be required by the customer's bank or payment provider.
Late or Missing Refunds
If you have received confirmation that a refund was issued but the amount has not yet appeared, we recommend:
- Checking your bank or payment account again;
- Contacting your card issuer or payment provider to confirm whether the refund is still pending; and
- Allowing for any additional processing time required by your financial institution.
If you still require assistance, contact:
Please provide:
- Your order number; and
- Any relevant refund or payment information.
Our customer support team will review the available information and assist with the appropriate next step.
Original Shipping Charges
For customer-preference returns, original shipping charges may not be refundable unless otherwise required by applicable law.
Where a return results from a qualifying product defect, incorrect shipment, or another verified fulfillment error, we will provide an appropriate resolution based on the circumstances.
Refused or Undeliverable Packages
If an order is returned because of:
- An incorrect or incomplete address;
- Failed delivery attempts;
- Failure to collect the package where carrier collection was required; or
- Refusal of delivery without prior authorization,
please contact our customer support team.
We will review the circumstances and determine the appropriate available resolution.
Any applicable costs or refund treatment will depend on the reason for the failed delivery and applicable consumer-protection requirements.
Consumer Rights
Nothing in this Return & Refund Policy is intended to exclude, waive, restrict, or reduce any consumer right or remedy that cannot legally be excluded or limited.
Where applicable law provides customers with additional mandatory protections, those rights will continue to apply.
Customer Support
For questions regarding:
- Returns;
- Refunds;
- Order cancellations;
- Damaged or defective products;
- Missing products;
- Incorrect orders; or
- Other after-sales matters,
please contact:
Customer Support Email:
service@elevoriia.com
Customer Support Hotline:
0755-33355221
For an existing order, please include your order number and a brief explanation of the issue.
Business Information
Brand Name:
Elevoriia
Legal Company Name:
Shenzhen Xiaojiumeimei Trading Co., Ltd.
Website:
elevoriia.com
Business Address:
9B-S28, Qiaofu Mansion, No.57 Xinwen Road, Meiling Community, Lianhua Sub-district, Futian District, Shenzhen, China
Customer Support Email:
service@elevoriia.com
Customer Support Hotline:
0755-33355221
Elevoriia is owned and operated by Shenzhen Xiaojiumeimei Trading Co., Ltd.