Contact Us

Thank you for choosing Elevoriia.

Elevoriia is owned and operated by Shenzhen Xiaojiumeimei Trading Co., Ltd.

Shenzhen Xiaojiumeimei Trading Co., Ltd. is the legal entity responsible for operating elevoriia.com (the “Site”) and supporting customers in connection with purchases made through the Site.

We aim to provide clear and accessible customer support before, during, and after a purchase.

For general questions regarding products, orders, shipping, payments, returns, refunds, or other store-related matters, you may first review our FAQ and applicable store policies.

If you require additional assistance, our customer support team is available to help.

Customer Support

Our customer support team can assist with matters including:

  • Product details and general product questions;
  • Order confirmation and order status;
  • Shipping, delivery, and tracking inquiries;
  • Payment and checkout questions;
  • Eligible order changes and cancellation requests;
  • Returns and refunds;
  • Damaged, defective, incomplete, missing, or incorrect products; and
  • Other customer service or after-sales matters.

For assistance, please contact:

Customer Support Email:
service@elevoriia.com

Customer Support Hotline:
0755-33355221

If your inquiry relates to an existing order, please include your order number together with a brief description of your question, request, or issue.

Providing complete order information helps our team locate the relevant details and review your inquiry more efficiently.

Response Times

We make reasonable efforts to review and respond to customer inquiries as promptly as possible.

Response times may occasionally be longer during:

  • Weekends;
  • Public holidays;
  • Major promotional periods; or
  • Periods of unusually high customer inquiry volume.

For order-related matters, including your order number and relevant details can help us process your request more efficiently.

Business Information

Brand Name:
Elevoriia

Legal Company Name:
Shenzhen Xiaojiumeimei Trading Co., Ltd.

Website:
elevoriia.com

Business Address:
9B-S28, Qiaofu Mansion, No.57 Xinwen Road, Meiling Community, Lianhua Sub-district, Futian District, Shenzhen, China

Customer Support Email:
service@elevoriia.com

Customer Support Hotline:
0755-33355221

Elevoriia is owned and operated by Shenzhen Xiaojiumeimei Trading Co., Ltd.